Privacy Policy

Privacy Policy

Sinergi Kharisma Yuda (hereinafter referred to as "the Company") recognizes that complying with laws and regulations concerning the protection of personal information (Personal Information Protection Act and other related laws and regulations) and appropriately handling information held by the Company that can identify customers (hereinafter referred to as "Personal Information") is an important corporate social responsibility. Therefore, the Company has established the following basic policy regarding the protection of personal information.

This policy is prepared in English, Japanese, and Indonesian. In the event of any discrepancy or inconsistency between the languages, the Indonesian version shall prevail.

Please note that the policy of our website may be revised without notice as necessary for further improvement.

1. Content of Personal Information Handled

Our website collects personal information such as your name, company name, and email address from customers in order to respond to inquiries and consultations and to provide information regarding our services. In addition, the Company may ask for other personal information for purposes such as providing information tailored to the customer's request. In such cases, with the exception of certain mandatory items, providing information is at the customer's own discretion.

2. Purpose of Use of Personal Information

The Company's website will not use personal information obtained in accordance with the provisions of "1. Content of Personal Information Handled" of this policy beyond the scope of the purpose of use without the customer's consent. The Company respects the rights of customers regarding personal information, and when requested by a customer to disclose, correct, suspend use, or erase personal information, the Company will respond in good faith in accordance with the provisions of laws and regulations. Personal information obtained by the Company will be used for the following purposes:

• To respond to inquiries and send materials (including identity verification)
• To contact the person concerned for confirmation regarding the content of the inquiry
• For necessary communication such as important notices
• Statistical analysis for service improvement (use in a form that cannot identify individuals)
• To identify users who violate the Terms of Use or users who attempt to use this service for unauthorized or improper purposes, prevent recurrence, and refuse use

3. Security Management Measures and Disclosure to Third Parties

Personal information handled on our website is strictly managed to prevent loss, falsification, and leakage of information, and only authorized personnel have access to it.
This information is used to improve our services, but it will not be disclosed to third parties other than those who have obtained the consent of the person concerned. However, disclosure may be made if a request for submission is made by a public judicial body (court, etc.) or a public administrative body (police, etc.) through procedures based on laws and regulations.

4. Data Retention Period

The Company will promptly delete or anonymize personal information in a secure manner after responses to inquiries or provision of services are completed and there is no longer a legal or business need for retention.

5. Joint Use

The Company may jointly use personal information obtained by the Company with its group companies.

Personal information to be jointly used: All items of personal information obtained by the Company

Scope of joint users: All companies belonging to our group (including companies that will join our group in the future)

Purpose of joint use: Purpose of use specified in "2. Purpose of Use of Personal Information" of this policy

Management supervisor for joint use: The Company

6. Transfer of Personal Information Overseas

In the operation of services, when our group provides personal information to third parties, including overseas business contractors and joint users, the Company will take necessary and appropriate measures in accordance with the provisions of applicable laws and regulations.

7. Use of Cookies, etc.

A cookie is a small text file downloaded to the browser of a device (computer, smartphone, etc.) used by a customer when accessing a website. By using cookies, the Company can recognize the customer's device and learn information about the customer's browsing history and usage status of this website.

The Company uses Google Analytics by Google. Google Analytics uses cookies to collect, record, and analyze the usage status of this service by users, and the Company uses the results to improve the website of our group.

8. Contact for Inquiries Regarding Personal Information

Inquiries regarding this privacy policy, our handling of personal information, the rights of the person concerned, and other matters are accepted only via the inquiry form. Please contact us through the "Other Topics" category.

In all cases, we will respond appropriately in accordance with the purpose of the Personal Information Protection Act from our "Customer Service Desk" below.